Since 1975, Ace Towing has relied on the positive word of mouth from its happy customers to continue to provide quality towing and roadside services. Below are several reviews from recent customers and they encourage all customers to provide reviews and feedback by following the links below to these independent websites.
We often receive comments from customers talking about the fine service they received. Below are some customer comments.
October 2, 2013
Exemplary Customer Service
I would like to bring to your attention the exemplary customer service provided by one of your staff, Lou.
My truck was parked in a small parking lot of a commercial establishment and failed to start. Your dispatcher told me that someone would be there in 30 to 40 minutes. Lou was there in 20 minutes.
In order to load my truck, it was necessary to block the exit to the establishment. Lou’s quick and efficient expertise minimized the inconvenience to the other patrons. Lou brought my truck, myself and my friend home and scheduled to pick my truck up the following day for transport to Elmer Sweetwood and Sons for repair.
I began my relationship with Elmer Sweetwood and Sons approximately thirty years ago. At that time they recommended Ace Towing. I have been using Ace Towing ever since. Over that time I have had occasion to use your services approximately a dozen times. Your staff has always been great. However, this time Lou has really raised the bar on customer service.
At every opportunity, I recommend Ace Towing.
We switched to Ace Towing in April of 2003 and have not had a need to look back. Michael, the dispatcher there, has been masterfully handling our needs from the very beginning. They provide flexible timing at reasonable rates and have been great handling classic cars for us with flat bed trucks on request. Simply, a great company to do business with. We look forward to many more years using their services.
DRW Transmission and Auto Care
voice 619 258-4240
Ace Towing has handled all of our customers’ vehicles for the past 5 years with the utmost of care. Their customer service is wonderful and their drivers are consistently courteous. Thank you ACE!
Philip Thearle’s Autowerks
We, at Dieter Fischer’s Mercedes Service Inc. have used Ace exclusively for the past four years. They are very competent, courteous, & timely with their tow trucks in receiving our customers’ vehicles. Their employees are dressed in uniform, are clean, competent, & are friendly to our customers. We recommend them highly & are very satisfied.
Dieter Fischer- Owner of Dieter Fischer’s Mercedes Service Inc.
I have been dealing with Ace Towing for over 20 years and feel very comfortable when I call them to pick one of my customers’ cars. They have all modern tow trucks and their employees are very well trained to treat every car they tow as if it was theirs. I am very happy with this company and wish all the companies that I deal with were as easy as Ace Towing.
Mike Nowlin (owner)
East County Transmissions
As a service advisor at one of the biggest dealerships in San Diego, I am constantly looking for better ways to serve my customers. The worst call you can get is one with a customer stranded due to vehicle issues. But thanks to the folks at Ace Towing, I know with confidence I can rely on them to get my customers taken care of professionally and in a timely manner. I know this for a fact, because I’ve had to call upon their services personally a couple times. =) Ace Towing is the first place I refer my customers to, the first place I call to get a vehicle picked up and the first people I call if I’m ever the one sitting on the side of the road. From the dispatchers to the drivers, they go out of their way to ensure a bad situation is made better.
Carl Burger Dodge/Chrysler/Jeep World